Shipping policy
Delivery times
- Most orders: delivered within 3–5 working days of placing your order.
- ScratzMe cat trees, scratchers and furniture: these are made to order, so please allow 5–8 working days for production and delivery.
Orders are not processed or delivered on weekends or South African public holidays. Deliveries to remote or outlying areas may take a little longer.
Delivery costs
- Standard door-to-door delivery: R130 anywhere in South Africa.
- PUDO locker collection: R79 for parcels up to 10kg.
- Free standard delivery on orders of R1,000 or more. This excludes large cat trees, furniture and other large or heavy items.
- Large cat trees, furniture and other large or heavy items (such as large bags of food or litter): a flat R250 delivery fee. Orders with more than one large item may carry an additional delivery charge; we will contact you to confirm before your order is dispatched.
Your exact delivery cost is always shown at checkout before you pay.
Order tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking details. Please allow 24–48 hours for tracking information to update.
Delays and exceptions
Purrfect Paws is not responsible for delays caused by courier services, adverse weather conditions or public holidays. If your order is significantly delayed, please contact us and we will do our best to assist.
Lost or damaged orders
If your order arrives damaged or has not been delivered within the expected timeframe, please contact us within 7 days of the expected delivery date at admin@purrfectpawsshop.co.za or on WhatsApp at 072 541 5758. We will investigate and work with you to resolve the issue promptly.
Contact us
For any delivery questions, email admin@purrfectpawsshop.co.za or WhatsApp 072 541 5758 (Monday to Friday, 08:00 to 17:00).