Refund policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible, your item must be unused and in its original packaging, with proof of purchase. To start a return, contact us at admin@purrfectpawsshop.co.za. Please don't send items back without first getting in touch — items received without an approved return request won't be accepted.

Faulty or damaged items
If your item arrives faulty, damaged, or isn't what you ordered, contact us immediately. We'll arrange collection at no cost to you.

Change of mind
If you'd like to return something you're not otherwise unhappy with, you're welcome to do so within 30 days at your own cost for return shipping.

Returns should be sent to: 204 Flora Rd, Unit 1, Danabay, Western Cape, 6510

Exceptions
We can't accept returns on perishable goods (such as food, treats, or litter), personal care items, or sale items and gift cards.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received your refund, contact us at admin@purrfectpawsshop.co.za.